FAQs

Can I have my order gift wrapped?

We can offer our beautiful signature gift packaging for £3.49 - please select this option at checkout. Your gift order is shipped in our signature box wrapped with our elegant paper and tied with ribbon.

Can I order gift vouchers?

Yes, we offer multiple gift vouchers that you can send someone for special occasions like birthdays, anniversaries, or holiday greetings.

How do I use a promotion or offer code?

To redeem a Promotion or Offer Code, input the code at the checkout page and get ready to place your order.

What ring size do I need?

We advise our customers to check their ring size before placing an order. You can refer to our online Ring Size Guide.

However, if the item delivered is not the correct size, place a return request while stating your reason on our Returns Page. We will arrange for a pick-up, and the refund will get credited to your account/card within 5-7 days of the product reaching our facility. We request you to go through our return policy in detail or get in touch with our customer support team for any further information.

What do I do if I forget my password?

If you have forgotten your password, click here to reset it or follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. We will send a link to the registered email address, enabling you to reset the password.

How do I change my details and my email preferences?

You can edit your details such as your name, phone number, email address, and password from within My Account.

You can sign up to hear about new product launches, competitions, sales, and exclusive offers via the Godin London E-newsletter. Once signed up, you can unsubscribe at any time either via the 'Unsubscribe' link on the bottom of each E-newsletter or by the tick box in My Account.

To help us send you more relevant news and offers, you can update your birthday in My Account.

What payment methods can I use?

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account and avail all benefits.

Methods of payment:

We accept the following cards for payment of purchases made online:

• Payment methods
• Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy and security, please click here.
• We also take fraud very seriously, so all credit and debit cardholders are subject to validation and authorization by both us and the card issuer.
• We also accept payment via Clearpay and have partnered with Klarna to offer “pay in three” as a method of payment.

About Klarna

Part 1: How it works

Shop now. Pay later with Klarna.

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

Here’s how it works:

Step 1 Add products to your cart and select “Klarna” when you check out
Step 2 Enter a few personal details and you’ll know instantly if you’re approved
Step 3 Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Part 2: Payments information

Pay in 3 interest-free instalments
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at the point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees.
Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.

No interest. No fees. No impact on your credit score.

• A new way to pay that's an alternative to a credit card.
• 3 instalments give you the flexibility to shop without interest or hidden fees.
• Not making your payment on time could affect your ability to use Klarna in the future.
• Debt collection agencies are used as a last resort.

You must be 18+ and a UK resident to be eligible for this credit offer.

Part 3: About Klarna

Pay online or in the app

Review your latest purchases and make payments in the Klarna app or online.

• Download the Klarna app
• Log in online
• Chat with Customer Service

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.

About Klarna

At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.

• More than 90 million shoppers are using Klarna.
• 200,000 retailers are working with us worldwide.
• We’re one of Europe’s largest banks and we’ve been powering online checkouts for over 15 years.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time. Godin London is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.

Klarna FAQs

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments is a form of credit that allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Godin London and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments schedule in the Klarna app.

Am I eligible to Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on several factors such as the order value, previous order history, and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange to ship to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?

If you want to purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address, and a debit or card. A mobile number is required in case we need to reach you. All communications will be sent to your email address. Give us the correct details, as otherwise, you will not receive your payment schedule and any updated order information.

Will a credit search take place?

Klarna may run so-called unrecorded inquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Godin London run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon several factors including address details, cardholder details, amount of order, the online store, previous order history, and item availability.

Payment for your pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments schedule in the Klarna app.

What happens if I cancel or return my order?

As soon as Godin London has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Godin London from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in the Klarna app at your convenience. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 installments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Godin London. All transactions take place via connections secured with the latest industry-standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received a payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com.uk.

What happens to my statement, when I've returned the goods?

Once Godin London has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. I've received a statement, but I've not yet received my goods. If your goods have not been received please call Godin London to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. I have cancelled my order.

How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout. I haven’t received an email with my statement/payment information. You can log in to the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat, and telephone options.

Is my product safe?

Your jewels are shipped in a durable condition with tamper-evidence packing so that the product remains intact. In case of expensive pieces, you can always purchase delivery insurance from us while placing your order. We deliver the products to you through our shipment partner Citipost. We advise not to accept products for which the seal or packaging is broken.

What do I do in case of a missed delivery?

In such circumstances, our courier agents will always leave a message and attempt a re-delivery. Our partner team will attempt two deliveries and then return the parcel to the hub location. Someone from the Godin team will then get in touch with you for further information.

How can I get the status of my order?

You can easily track the status of your order by logging in to My Account and clicking on Track Order. In case if not a member, Track your order via the tracking ID sent on your e-mail on [email protected]

How do I exchange my order?

We don’t offer an exchange on orders right now. We offer you a return within 28 days of purchase. If there is any manufacturing defect or issue with the product size, we would be happy to return the product and refund the complete amount. This does not include items purchased in the sale or with a promotion code. All returns must be accompanied by a copy of your proof of purchase. If you don’t like your product and want to place a return request, click here or connect with our customer support team. As part of our policy, you are required to ship the product back to us via a trackable courier service.

Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process an exchange or refund.

How do I track my order?

You can track your order by logging into My Account or referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to when it is signed for at its final destination.

How do I claim the warranty?

Any defect in the craftsmanship of Godin London jewellery is fully covered for 5 years from purchase. If a fault or a defect is found in the way our jewellery was crafted, we will correct the defect or return the jewellery with full refund. To know about our Returns process, read here.

Did you receive your jewellery as a gift?

If you have proof of purchase which is the certification card received with the product, you can use our Return Form to place your return request. Our customer support team will get back to you with further details. Alternatively, if you did not receive a gift receipt, please contact the purchaser for a copy of the proof of purchase. If you can’t get this from the original purchaser don’t worry, please contact our team using the widget on the bottom right-hand side of this page. We may be able to help locate your receipt - or provide further assistance.

What can I do if my jewellery is outside of the 5-year warranty?

If your piece is outside our 5-Year Warranty, we can still service your jewellery with our Lifetime Repair Service, by applying a small charge.

What do I do if my jewellery is lost or stolen?

Unfortunately, our 5-Year Warranty does not cover the loss or theft of any pieces. We advise you to check your home or contact an insurance company to make a claim with them directly.

I have lost one earring can you help?

We understand how upsetting it can be to lose an earring and be left with just half of a pair. To see if we can help, please contact our Customer Care team by clicking the chat widget on the bottom right-hand side of this page or drop us an email at [email protected].

How do I resize my Godin London ring?

We are working towards providing this service. However, we offer free returns with a 100% refund if the ring received is not of the correct size.